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Nicolas

A member who is new to credit unions, his job and his city feels right at home with ALEC.

Moving to a new job and new city requires having a financial partner that can move fast, too. Just ask Nicolas, a new member of ALEC. When Nicolas relocated to a different city, he and his family had already lived in Europe, the U.K., Poland and Australia. Now they are making the U.S. their permanent residence—and making several commitments that need smart financial guidance.

Fortunately, there was an ALEC Service Center right in Nicolas’ workplace and his co-workers recommended that he join the credit union.Lynn, an ALEC Senior Member Services Representative in that Service Center established Nicolas’ membership and focused on his immediate and longer-term financial needs. Nicolas’ top priority was to buy a new vehicle, so Lynn helped him complete the auto loan application. How does he describe the experience?“Pure positive,” exclaims Nicolas. “Lynn made the process so smooth and quick, and the rates are great.”

In Your Words - Nicolas, Pull QuoteLynn’s focus on Nicolas’ financial needs didn’t stop there.She compared his auto loan from another financial institution for his other recently purchased car with ALEC’s rate and realized she could save him money on that loan as well. “Lynn was quick from start to finish,” recalls Nicolas. “I had the refinance approval letter in my hand within a couple of hours.

The two cars allow Nicolas and his family to get around. But they also wanted to stay in one place—that’s why they had just purchased a home and were in the closing process. As Lynn described ALEC’s products, she recommended a home equity line of credit to use as Nicolas and his family got settled and also draw upon for future needs. Nicolas appreciated Lynn’s recommendation and has since established a line of credit.

As Nicolas’ new membership with ALEC continues to develop,so does his family’s great relationship with Lynn. “I do online banking like everyone, but it’s so great to walk into a Service Center and have someone I know take care of me. Lynn and everyone at ALEC make me feel like I am of the utmost importance.”

“ALEC’s motto says ‘Our Focus is You’ and they really mean it,” emphasizes Nicolas. Lynn focused on me and my family to find great solutions to our specific needs.”

We’re happy to help Nicolas and his family focus on achieving their financial goals. We look forward to focusing on you, too.


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