ALEC's personalized service helps member of 25 years.
David has been with ALEC from the start! In 1990 when ALEC opened its doors, David joined the credit union. Recently, David experienced a worrisome situation when his wallet was lost. He was in “panic mode” as he put it, understandably so. In addition to cash and all of his identification, David’s ALEC cards were in his wallet when it was lost.
While speaking with Tramaine in ALEC’s Consumer Lending/Visa department, David expressed how grateful he was by the manner in which Tramaine handled this situation. “Tramaine was on top of it, from start to finish!” Tramaine did everything possible to prevent David from having to place additional calls to corresponding departments and ensured that his cards (Visa and Debit) were froze and replacement cards were ordered and expedited to him. He goes on to share that he relies on his cards for everyday use and access to his cash. David lives in Wisconsin so driving to the main branch in Gurnee, IL is not always convenient for him. Easy fix! David is now aware that ALEC is a participant in the credit union shared branching network and has located some credit unions right in his neighborhood! He is so happy about this and plans on utilizing these locations often.
David could not express enough how thankful he was for Tramaine’s outstanding assistance and the attention that she applied to him during a very nervous and frightening time. David shared that Tramaine was completely focused on him and not only were the new cards expedited, but Tramaine was diligent and researched his entire membership information recommending also changing the membership number as an added security precaution. Tramaine took ownership throughout the entire process and in the end, our member was protected and the situation was resolved leaving a lasting impact with our member of trust and peace of mind.
The wallet was returned to David, placed in his mail box the following day. All of his items were inside, except the cash. He didn’t mind that though, he said that someone was obviously in need of cash – “I’m just glad that they returned the wallet with everything else”. He contacted Tramaine right away to let her know and to once again thank her for her expertise and her diligence that she applied to his situation.
Over the past 25 years, David has had loans and many other products with ALEC. He continuously expressed during our conversation how extremely happy he is (and has been) with the ALEC for the variety of products, the services, the convenience of banking with ALEC but mostly for the personalized level of service that he has always received from ALEC.