Our text alert service allows you to instantly keep tabs on suspicious card activity.
At ALEC, we want to make sure that using your debit card is always as safe and convenient as possible. That's why we use text alerts as part of our ongoing fraud monitoring program.
How It Works:
With text fraud alerts, if our system detects suspicious activity on your card, you may receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
If we have your mobile phone number on file, you don't have to do anything. It's really that easy. If there is suspicious activity, we'll send a text alert right away.
If you need to verify an alert, give us a call at 877.253.8964.
To update your mobile number, give us a call at 800.762.9988.
Call us at 800.762.9988 for more information.