In Person

Visit us at any ALEC Service Center. 

You can visit our main office at: 

• 401 N. Riverside Drive, Suite 1-A
  Gurnee, IL 60031-5915
• Business Hours: Monday - Friday: 9 a.m. - 5 p.m. CST
  Saturday: 9 a.m. - 12:30 p.m. CST

By Phone

ALEC offers 24/7 member service and support. So you can reach us anytime at:

• 847.688.8000
  
• 800.762.9988 (toll-free)

By Email

Use this convenient contact form to reach us. 

By Mail

Written correspondence may be sent to our main office: 

• ALEC
  401 N. Riverside Drive, Suite 1-A
  Gurnee, IL 60031-5915

By Fax

You can direct your fax correspondence to:

• 847.599.0056 — Administration
  
• 847.599.1980 — Loan Department
  
• 847.360.0355 — Operations Department
  
• 877.262.7498 — Vehicle Insurance Department

Security Protection — Visa Credit Cards

• Visa Cardholder Services – General Account Inquiries 
  866.820.5788

• ALEC Visa Card Travel Inquiries 
  800.762.9988

• Report Lost or Stolen Credit Cards 
  Toll-Free in the US: 800.449.7728   

Security Protection — Visa Debit Cards

• Report Lost or Stolen Debit Cards 
  800.472.3272
• ALEC Debit Card Travel Inquiries* 
  800.762.9988
• * You can also send a secure message through Online Banking for future travel inquiries.
  
• Fraud Protection 
  Toll-Free in U.S.: 800.262.2024
  International: 973.682.2652

To Request a PIN Change for a Visa Debit Card

• ALEC Visa Debit Card Services 
  800.992.3808

Additional Mailing and Contact Information

Mailing Address for ALEC Visa Payments

• ALEC Visa
  P.O. Box 71050
  Charlotte, NC 28272-1050

Visa payments can also be made by: 

• quick transfer from an ALEC account or via the Make a Payment option
• via phone at 847.688.8000 or 800.762.9988 or in person at any ALEC Service Center

Sallie Mae Smart Option Student Lending Program

• 877.279.7172 
• Monday -Thursday 8:00 a.m. - 9:00 p.m. ET 
• Friday 8:00 a.m. - 8:00 p.m. ET

TruStage Insurance Program - Quotes and Service on Existing Policies

• Auto and Homeowners Insurance - 855.483.2149
• Accidental Death and Dismemberment Insurance - 855.612.7911
• Life Insurance - 888.888.0376

Mechanical Breakdown Protection

• Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 877. 831.3077

GAP – For Loan Payment Protection

• Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 800.826.9384

GAP – Auto Deductive Reimbursement Component 

• Automobile Deductible Reimbursement - 800.711.4280 (must contact within 90 days of reported loss)
  

State National

• Toll Free - 877.374.7910
• Toll Free Fax Number - 877.262.7498
• Mailing Address - PO Box 924449, Fort Worth, TX 76124