In Person

Visit us at any ALEC Service Center.

You can visit our main office at:
  • 325 Tri-State Parkway
    Gurnee, IL 60031-5280
  • Business Hours: Monday - Friday: 9 a.m. - 5 p.m. CST
    Saturday: 9 a.m. - 12:30 p.m. CST

  • CLOSED 401 N. Riverside Drive, Suite 1-A
    Gurnee, IL 60031-5915
By Phone
ALEC offers 24/7 member service and support. So you can reach us anytime at:
By Mail
Written correspondence may be sent to our main office:
  • ALEC
    325 Tri-State Parkway
    Gurnee, IL 60031-5280
By Fax
You can direct your fax correspondence to:
  • 847.599.0056 — Administration
  • 847.599.1980 — Loan Department
  • 847.786.8322 — Operations Department
  • 877.262.7498 — Vehicle Insurance Department
By Email
Use this convenient contact form to reach us.
Visa Credit Cards Visa Debit Cards
Security Protection — Visa® Credit Cards
Additional Mailing and Contact Information
Mailing Address for ALEC Visa® Payments
  • ALEC Visa®
    P.O. Box 71050
    Charlotte, NC 28272-1050
Visa® payments can also be made by:
  • quick transfer from an ALEC account or via the Make a Payment option
  • via phone at 847.688.8000 or 800.762.9988 or in person at any ALEC Service Center
Security Protection — Visa® Debit Cards
To Request a PIN Change for a Visa® Debit Card
Sallie Mae Smart Option Student Lending Program
  • 877.279.7172
  • Monday -Thursday 8:00 a.m. - 9:00 p.m. ET
  • Friday 8:00 a.m. - 8:00 p.m. ET
TruStage Insurance Program - Quotes and Service on Existing Policies
Mechanical Breakdown Protection
  • Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 877.831.3077
GAP – For Loan Payment Protection
  • Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 800.826.9384
GAP – Auto Deductible Reimbursement Component
  • Automobile Deductible Reimbursement - 800.711.4280 (must contact within 90 days of reported loss)
State National
  • Toll Free - 877.374.7910
  • Toll Free Fax Number - 877.262.7498
  • Mailing Address - PO Box 924449, Fort Worth, TX 76124