In Person
Visit us at any ALEC Service Center.
You can visit our main office at:
- 325 Tri-State Parkway
Gurnee, IL 60031-5280 - Business Hours: Monday - Friday: 9 a.m. - 5 p.m. CST
Saturday: 9 a.m. - 12:30 p.m. CST
- CLOSED 401 N. Riverside Drive, Suite 1-A
Gurnee, IL 60031-5915
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By Phone
ALEC offers 24/7 member service and support. So you can reach us anytime at:
By Mail
Written correspondence may be sent to our main office:
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By Fax
You can direct your fax correspondence to:
By Email
Use this convenient contact form to reach us.
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| Visa Credit Cards | Visa Debit Cards |
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Security Protection — Visa® Credit Cards
Additional Mailing and Contact Information
Mailing Address for ALEC Visa® Payments
Visa® payments can also be made by:
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Security Protection — Visa® Debit Cards
To Request a PIN Change for a Visa® Debit Card
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Sallie Mae Smart Option Student Lending Program
- 877.279.7172
- Monday -Thursday 8:00 a.m. - 9:00 p.m. ET
- Friday 8:00 a.m. - 8:00 p.m. ET
TruStage Insurance Program - Quotes and Service on Existing Policies
- Auto and Homeowners Insurance - 855.483.2149
- Accidental Death and Dismemberment Insurance - 855.612.7911
- Life Insurance - 888.888.0376
Mechanical Breakdown Protection
- Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 877.831.3077
GAP – For Loan Payment Protection
- Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 800.826.9384
GAP – Auto Deductive Reimbursement Component
- Automobile Deductible Reimbursement - 800.711.4280 (must contact within 90 days of reported loss)
State National
- Toll Free - 877.374.7910
- Toll Free Fax Number - 877.262.7498
- Mailing Address - PO Box 924449, Fort Worth, TX 76124