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Contact Us

In Person

Visit us at any ALEC Service Center

You can visit our main office at: 

  • 401 N. Riverside Drive, Suite 1-A
    Gurnee, IL 60031-5915
  • Business Hours: Monday - Friday: 9 a.m. - 5 p.m. CST
    Saturday: 9 a.m. - 12:00 p.m. CST

By Phone

ALEC offers 24/7 member service and support. So you can reach us anytime at:

  • 847.688.8000
  • 800.762.9988 (toll-free)

By Email

Use this convenient contact form to reach us. 

By Mail

Written correspondence may be sent to our main office: 

  • ALEC
    401 N. Riverside Drive, Suite 1-A
    Gurnee, IL 60031-5915

By Fax

You can direct your fax correspondence to:

  • 847.599.0056 — Administration
  • 847.599.1980 — Loan Department
  • 847.360.0355 — Wire Department
  • 877.262.7498 — Vehicle Insurance Department

Security Protection — Visa Credit Cards

  • Visa Cardholder Services – General Account Inquiries 
    866.820.5788

  • ALEC Visa Card Travel Inquiries 
    800.762.9988

  • Report Lost or Stolen Credit Cards 
    800.449.7728

Security Protection — Visa Debit Cards

  • Report Lost or Stolen Debit Cards 
    800.472.3272
  • ALEC Debit Card Travel Inquiries* 
    800.762.9988
  • * You can also send a secure message through Online Banking for future travel inquiries.
  • Fraud Protection 
    Toll-Free in U.S.: 800.262.2024
    International: 973.682.2652

Additional Mailing and Contact Information

Mailing Address for ALEC Visa Payments

  • ALEC Visa
    P.O. Box 71050
    Charlotte, NC 28272-1050

Visa payments can also be made by: 

  • quick transfer from an ALEC account or via the Make a Payment option
  • via phone at 847.688.8000 or 800.762.9988 or in person at any ALEC Service Center

Sallie Mae Smart Option Student Lending Program

  • 877.279.7172 
  • Monday -Thursday 8:00 a.m. - 9:00 p.m. ET 
  • Friday 8:00 a.m. - 8:00 p.m. ET

TruStage Insurance Program - Quotes and Service on Existing Policies

  • Auto and Homeowners Insurance - 855.483.2149
  • Accidental Death and Dismemberment Insurance - 855.612.7911
  • Life Insurance - 888.888.0376

Mechanical Breakdown Protection

  • Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 877. 831.3077

GAP – For Loan Payment Protection

  • Claims Department hours are M-F 8:00 AM - 8:00 PM EDT and Saturday 9:00 am - 5:30 pm EDT. - 800.826.9384

GAP – Auto Deductive Reimbursement Component 

  • Automobile Deductible Reimbursement - 800.711.4280 (must contact within 90 days of reported loss)

State National

  • Toll Free - 877.374.7910
  • Toll Free Fax Number - 877.262.7498
  • Mailing Address - PO Box 924449, Fort Worth, TX 76124