contact us
In Person
Visit us at any ALEC Service Center.
You can visit our main office at:
- 325 Tri-State Parkway
Gurnee, IL 60031-5280 - Business Hours: Monday - Friday: 9 a.m. - 5 p.m. CST
Saturday: 9 a.m. - 12:30 p.m. CST
By Phone
ALEC offers 24/7 member service and support. So you can reach us anytime at:
- 847.688.8000
- 800.762.9988 (toll-free)
By Fax
You can direct your fax correspondence to:
- 847.599.0056 — Administration
- 847.599.1980 — Loan Department
- 847.786.8322 — Operations Department
- 877.262.7498 — Vehicle Insurance Department
By Mail
Written correspondence may be sent to our main office:
- ALEC
325 Tri-State Parkway
Gurnee, IL 60031-5280
By Email
Use this convenient contact form to reach us.
Visa® Credit Cards
Security Protection — Visa® Credit Cards
- Visa® Cardholder Services – General Account Inquiries
866.820.5788 - ALEC Visa® Card Travel Inquiries
800.762.9988 - Report Lost or Stolen Credit Cards
Toll-Free in the US: 800.449.7728 - International
303.967.1096
Additional Mailing and Contact Information
Mailing Address for ALEC Visa® Payments
- ALEC Visa®
P.O. Box 71050
Charlotte, NC 28272-1050
Visa® payments can also be made by:
- quick transfer from an ALEC account or via the Make a Payment option
- via phone at 847.688.8000 or 800.762.9988 or in person at any ALEC Service Center
Visa® Debit Cards
Security Protection — Visa® Debit Cards
- Order a new Debit Card
800.472.3272 - Report Lost or Stolen Debit Cards
800.472.3272 - ALEC Debit Card Travel Inquiries*
800.762.9988
* You can also send a secure message through Online Banking for future travel inquiries. - Fraud Protection
Toll-Free in US: 800.262.2024
International: 973.682.2652
To Activate a Visa® Debit Card or Request a PIN Change
- ALEC Visa® Debit Card Services
800.992.3808
College Ave Student Lending Program
- For help applying for a student loan
- 844.422.7502
- Monday - Friday 9:00 a.m. - 10:00 p.m. EST
- Saturday 9:00 a.m. - 3:00 p.m. EST
- For help servicing or repaying a loan
- collegeaveservicing.com
- 844.803.0736
- Monday - Friday 8:00 a.m. - 8:00 p.m. EST
TruStage Insurance Program - Quotes and Service on Existing Policies
- Auto and Homeowners Insurance - 855.483.2149
- Accidental Death and Dismemberment Insurance - 855.612.7911
- Life Insurance - 888.888.0376
Mechanical Breakdown Protection
- Claims Department hours are M-F 8:00 AM - 8:00 PM EST and Saturday 9:00 am - 5:30 pm EST. - 877.831.3077
GAP – For Loan Payment Protection
- Claims Department hours are M-F 8:00 AM - 8:00 PM EST and Saturday 9:00 am - 5:30 pm EST. - 800.826.9384
GAP – Auto Deductible Reimbursement Component
- Automobile Deductible Reimbursement - 800.711.4280 (must contact within 90 days of reported loss)
State National
- Toll Free - 877.374.7910
- Toll Free Fax Number - 877.262.7498
- Mailing Address - PO Box 924449, Fort Worth, TX 76124