Our Payment Portal is Experiencing an Outage
One-time payment methods are currently unavailable. We apologize for any inconvenience and are working to restore full payment functionality.
Payments can be made by:
- Transferring funds directly from your ALEC account using the Transfer Funds tab in Online Banking
- Funds can be transferred from another financial institution into your ALEC checking account and can be used to make credit card payments
- Setting up recurring payments temporarily until One Time Payment functionality is restored
- Using another financial institution's method for bill payment and set up your ALEC credit card as a bill to be paid
- Payments from other financial institutions can be made over the phone by calling 800.762.9988 during normal business hours Monday – Friday between 9am and 5pm CST
- Please have your routing and account number handy
- ALEC is waiving the $5 processing fee until full payment functionality is back on. If you were charged a fee post migration, you will be receiving a refund.
- Payments can also be mailed to:
ALEC Visa
P.O. Box 71050
Charlotte, NC 28272-1050
We appreciate your patience and updates will be shared as they become available.
An Enhanced Card Management Experience is Here!
We’re excited to announce that a new, streamlined card management experience is live. You can now view and manage both your debit and credit cards directly within Online and Mobile Banking, without leaving our website or having to use a separate app to access your credit card information.
As part of this upgrade:
- The online credit card portal and the Credit Card Valet app have been retired.
- Credit card information is now integrated into the “Manage Cards/Cards” areas of Online and Mobile banking.
- Your payment methods, automatic payments, and e-statement preferences have been carried over seamlessly with 12 months of statement history available at your fingertips.
- You're able to enjoy the same great functionality that you experience on the debit card side, now for your credit card.
Action is required for:
- One-time payment methods – the first payment after the update needs to be re-verified.
- Credit card alerts – selections you had in place within the old system will need to be set up again in Online and Mobile banking.
- CURewards® Points – now found under Services in Online and Mobile Banking and need to be logged into each time to access.
This upgrade reflects our commitment to improving your digital experience and making it easier to manage your finances in one secure, unified location. Questions? Give us a call anytime at 800.762.9988 or stop by any ALEC Branch.
A note about transaction history:
- We are aware some members are experiencing difficulties viewing their transaction history and are working to resolve this issue.
- For anyone unable to view their transaction history, please follow the steps below:
- Navigate to the desired card in your account.
- Click "View All" in the section for "Recent Transactions".
- On the next screen, click "Download".
- Enter a date range using "Start Date" and "End Date".
- Select file type (we recommend Excel) and click "Download".
- A document will generate in a spreadsheet format.
- Purchases will appear as “Debit” and any refunds or payments will appear as “Credit”.
This upgrade reflects our commitment to improving your digital experience and making it easier to manage your finances in one secure, unified location. Questions? Give us a call anytime at 800.762.9988 or stop by any ALEC Branch.
Take the Journey to Further Your Financial Education with Smart Money U™
The financial decisions you make today will have a long-term impact on your life. Smart Money U, ALEC’s educational platform, provides you with the education you need to manage your financial future.
Start learning with Smart Money U, today! You will have access to financial tools and tips to move forward on a path of financial wellness. To get started, register in the Smart Money U platform with your email to gain access to helpful tools to get you on the road to financial stability.
Click the button below to learn more about how Smart Money U can impact your finances.
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