Our Payment Portal is Experiencing an Outage
One-time payment methods are currently unavailable. We apologize for any inconvenience and are working to restore full payment functionality.
Payments can be made by:
- Transferring funds directly from your ALEC account using the Transfer Funds tab in Online Banking
- Funds can be transferred from another financial institution into your ALEC checking account and can be used to make credit card payments
- Setting up recurring payments temporarily until One Time Payment functionality is restored
- Using another financial institution's method for bill payment and set up your ALEC credit card as a bill to be paid
- Payments from other financial institutions can be made over the phone by calling 800.762.9988 during normal business hours Monday – Friday between 9am and 5pm CST
- Please have your routing and account number handy
- Payments can also be mailed to:
ALEC Visa
P.O. Box 71050
Charlotte, NC 28272-1050
We appreciate your patience and updates will be shared as they become available.
An Enhanced Card Management Experience is Here!
We’re excited to announce that a new, streamlined card management experience is live. You can now view and manage both your debit and credit cards directly within Online and Mobile Banking, without leaving our website or having to use a separate app to access your credit card information.
As part of this upgrade:
- The online credit card portal and the Credit Card Valet app have been retired.
- Credit card information is now integrated into the “Manage Cards/Cards” areas of Online and Mobile banking.
- Your payment methods, automatic payments, and e-statement preferences have been carried over seamlessly with 12 months of statement history available at your fingertips.
- You're able to enjoy the same great functionality that you experience on the debit card side, now for your credit card.
Action is required for:
- One-time payment methods – the first payment after the update needs to be re-verified.
- Credit card alerts – selections you had in place within the old system will need to be set up again in Online and Mobile banking.
- CURewards® Points – now found under Services in Online and Mobile Banking and need to be logged into each time to access.
This upgrade reflects our commitment to improving your digital experience and making it easier to manage your finances in one secure, unified location. Questions? Give us a call anytime at 800.762.9988 or stop by any ALEC Branch.
Celebrating 35 Years of Service
This year marks a major milestone for ALEC – 35 years of serving our members with a commitment to their financial wellbeing. From our humble beginnings in 1990, when we first opened our doors to Abbott Laboratories employees, to now serving over 33,000 members nationwide with more than $1 billion in assets, our growth is thanks to your continued trust and partnership.
From day one, our mission has been to serve the diverse financial needs of our members. We’re proud to be a credit union, owned by our members – not private investment groups or public shareholders. Every dollar we earn beyond expenses goes right back to our members in the form of better rates, lower fees, and enhanced services.
Over the years, we’ve expanded our branch network, broadened our product offerings, and embraced digital innovation to make banking more seamless and secure. Today, we’re proud to offer a unified digital experience that brings your financial tools together, reduces barriers, and strengthens your connection to everything ALEC has to offer.
As we celebrate this anniversary, we’re also looking ahead—with a continued focus on:
- Exceptional member service
- Enhanced communications
- Best-in-class data security
- Greater digital unification
To every member who’s been part of our journey: thank you. We’re honored to be your financial partner and excited to continue delivering #MoreThanJustBanking for many years to come.
Mobile Deposit directly into your ALEC Savings account
ALEC members can now make mobile check deposits directly into their savings accounts using the ALEC Mobile App.
This option offers greater convenience and flexibility, allowing you to securely deposit checks anytime, anywhere into checking accounts, savings or money market accounts as well. Whether you're adding to your emergency fund, setting money aside for a future goal, or simply saving for a rainy day, this enhancement makes it easier than ever to grow your savings.
To get started, just open the ALEC Mobile App, tap "Deposit," and select your savings account as the destination. Then, snap a photo of the front and back of your endorsed check, and submit. It's fast, easy, and secure.
If you haven’t already, be sure to download or update the ALEC Mobile App today!
Take the Journey to Further Your Financial Education with Smart Money U™
The financial decisions you make today will have a long-term impact on your life. Smart Money U, ALEC’s educational platform, provides you with the education you need to manage your financial future.
Start learning with Smart Money U, today! You will have access to financial tools and tips to move forward on a path of financial wellness. To get started, register in the Smart Money U platform with your email to gain access to helpful tools to get you on the road to financial stability.
Click the button below to learn more about how Smart Money U can impact your finances.
