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Online Banking Conversion Banner

Your future digital banking experience is coming on March 21st.

Managing your accounts is about to get easier and even more convenient.

We are improving your experience with the following features:

Streamlined navigation.

Enhanced security features.

How to Prepare

To ensure a smooth initial login, please be sure to review our Conversion Guide.

Check out our digital tools.

My Credit ScorePersonal Finance Manager (Trends)Online BankingBill PayInternal / External Transfers
My Credit Score Video

Credit Score Insights gives you instant access to your Credit Score...every time you log into your online account.

Trends Video

Now you can get a complete picture of your finances by bringing the information from all your accounts into our easy-to-use Personal Financial Manager.

Online Banking Video

Now you can have 24-hour access to real-time account information from the convenience of your personal computer. It is convenient, easy to use, and more secure than ever.

Online Bill Pay Video

Pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.

External Transfers Video

Now you can easily transfer funds to and from your accounts at other financial institutions.

Conversion FAQs

What are some of the new features of the online banking conversion?

Some of the new features of the new online banking platform include streamlined navigation, credit score insights, a personal financial manager, enhanced security features, the ability to easily connect your accounts from other financial institutions, and a refreshed mobile experience.

How can I prepare for the upcoming conversion?

To ensure a smooth initial login to the new system and updated app, please make sure that your information, including your mailing address, email address, and mobile phone number are up to date. The quickest way to do this is within the current Online Banking system under settings.

What is the last day to register as a first-time user in ALEC’s current online banking system?

The last day to register as a new user in ALEC’s current online banking system is March 14th.

What is the last day to add new payees and/or schedule future-dated or recurring bill payments?

The last day to add new payees and/or schedule future-dated or recurring bill payments is March 18th.

Will ALEC’s Online Banking system be unavailable at any time during the conversion?

Yes. ALEC’s Online Banking and the mobile app will be unavailable after 4:00 pm CT on March 20th.

When will ALEC’s new Online Banking system and the updated app be available?

The new online banking system will be available starting at 9:00 am CT on March 21st. The updated ALEC Mobile App will also be available for download.

How do I login for the first time on March 21st?

For current users, please follow the below steps:

  • Visit alecu.org. Click “Login” at the top right corner. Remember to save this updated URL to your favorites.
  • Enter your existing online banking username and temporary password. We will ask you to update your temporary password during the enrollment process.
  • Set up your phone for identity verification. You may be prompted to register your phone for identity verification. Depending on your delivery method selection, you will receive a onetime passcode by automated phone call or a SMS text message from a 36397 phone number.
  • Follow the remaining screen prompts to complete your setup.

For new users, please use the following steps:

  • Visit alecu.org. Click “Login” at the top right corner.
  • Select “Enroll in Online Banking” in the bottom the gray box.
  • Follow the enrollment prompts.
Can I complete the first-time login to the new system via the mobile app? Or do I need to complete this on my desktop?

Yes, you can complete the first-time login to the new online banking platform via ALEC’s Mobile App. If you elect to complete the initial login via the app, you do not need to complete it in Online Banking via your desktop.

What items will automatically transfer to the new online banking system?

The following will transfer over automatically:

  • Any future dated or reoccurring internal transfers
  • Any automatic recurring loan payments
  • Your bill payment profile including:
    • Payee information
    • Future dated payments
    • Recurring/autopay bill payments
    • eBills
  • Your Zelle® user profile, including your previously setup list of contacts
  • Your deposit and loan transaction history
  • E-Notices and E-Statements if you are already enrolled
What items will I need to set up again in the new online banking system?

The following items will need to be set up again in the system:

  • A new transfer service for external accounts has replaced our previous offering.
    • Please note: All previously linked external accounts have been removed and pending or recurring transfers cancelled.
    • External accounts need to be re-added. To initiate the relinking of external accounts, please navigate to the “Transfers” tab and select the “External Transfers” hyperlink.
  • Your Zelle® profile and contacts have carried over; however, the following were not included in the profile transfer:
    • Future dates and recurring transactions. To reschedule this transaction, please click “Send Money with Zelle®” tab in the main navigation bar.

Accounts alerts will need to be re-set up by clicking “Settings” in the upper right hand navigation bar and visiting the “Security Center”.

What is the Personal Financial Manager (PFM)? How do I enroll?

Click to learn more about the Personal Financial Manager tool. This feature will be available to you on March 21, 2024.

Who do I contact with questions?

If you have any questions, please contact us 24/7 at 800.762.9988 or visit any ALEC Service Center.

When should I use the “Forgot Password” option?

If you are an existing online banking user and are attempting to login for the first time to our new online banking platform, on or after 03/21, but are experiencing issues, please contact us at 800.762.9988 for assistance. The “Forgot Password” tool can be used after your first successful online banking login.

I am attempting to link an external account; How do I verify my trial deposits?

Approximately 1-2 business days after initiating the linking of your external account via trial deposits, you will access the external account and take note of the amount of each trial deposit made into the account.

Next, log in to the ALEC online banking site, and navigate to the “Transfers” page located in the main navigation bar.

Click on the “External Account Transfer” link on the right-hand side of the page. You will be redirected to the External Transfers page.

On the External Transfers page, locate the “Preferences” tab in the sub menu. You will see the external account you are attempting to link in the “My Other Accounts” section with a status of “Verify”. Clicking the “Verify” link will open a screen where you will enter the amounts of each trial deposit. Once entered click “Verify”, your external account is now connected.

How do I create an alert to notify me a secured message has been sent that needs my attention?

Once logged into your ALEC online banking, click the “Settings” link located in the upper right corner. Expand the “Security Center” dropdown by clicking the + symbol and select “Account and Security Alerts” from the list of options. The “Alert Type” dropdown provides several scenarios that alerts can be configured for, scroll down to select the “Secure Message” option. You can then select the delivery method and setup your alert.

Note: if you have not registered your mobile device to enable alerts this option will be greyed out. To enable this option navigate to the upper right corner and select “Mobile”. From the “My Devices” tab select “Add New Device”. On the next screen refer to the “Other Services” section located on the right-hand side of the screen. Enter your mobile number and click “Continue”. Within the same “Other Services” section located on the right side of the screen check the box for “Alerts” and click “Continue”. An activation code will be sent via SMS text message, verify the code by entering it on the screen. You have successfully enrolled in mobile account alerts. Repeat the steps above to setup your alert, the option to select “Mobile” will now be available.

What is the Credit Insights tool? How do I enroll?

Click to learn more about our new Credit Insights tool in Online Banking and the mobile app. This feature will be available to you on March 21, 2024.