account alerts
Enhanced Account Alerts are coming soon!
Real-Time Account Alerts
On June 17th, our enhanced Account Alerts will let you know the moment something important happens. Alerts can be sent via email, the Online Banking message center, text messages, or push notifications through our Mobile Banking app.
You’ll be able to choose from dozens of account activity alerts including:
- Low account balances
- Deposits cleared
- Withdrawals over threshold
- Password changes
- And many more!
With our Account Alerts, you’ll always know what’s happening with your money, allowing you to spot and report suspicious activity in real time. Talk about a feeling of security!
Important Note
Any alerts you currently have set up will not transfer to the new system.
Please make note of your current alerts before the new system launches on Tuesday, June 17th.
Once the new system is live, you will need to login to Online Banking and set up your new Account Alerts.
Your existing debit card and credit card alert selections will not be impacted.
Learn more about Online Banking alerts:
Learn more about Mobile Banking alerts:
Account Alerts FAQ
Yes, you must be enrolled in Online Banking to receive Account Alerts.
Absolutely. We recommend that you set up Account Alerts to monitor account activity.
When you activate Account Alerts, you’ll know exactly what’s happening with your money and can watch for suspicious activity in real-time.
No. This service is offered free of charge from ALEC. However, text message and data fees may be charged by your mobile service provider to receive text alerts.
After June 17th, you can log in to Online or Business Online Banking and select Alerts from the menu. From here you will be able to set up your contact options and select the types of alerts you’d like to receive.
Yes. When setting up Account Alerts, you can select multiple ways of receiving the alerts, which can include another person’s email or phone number. These contact options can be added via the Contact Options tab.
When adding an email address from the Contact Options tab, click “Send Activation Code.” Then, simply check your email for the code and enter this into the activation box and click “Activate.”
Phone numbers do not need to be activated. Simply enter your ten-digit phone number in the phone number field under Text Message and save.
Yes. The system offers a “Do Not Disturb” option, which can be set up via the Contact Options tab. When “Do Not Disturb” is activated for a set period, alerts will be held until the “Do Not Disturb” period is deactivated or expires.
If you have alerts set up to be delivered via Secure Inbox messages, you will be able to view a list of past alerts. You can log in to Online or Business Online Banking, click Alerts, then Secure Inbox. Here you will find a list of your Secure Inbox alerts and related details. You can mark alerts as read and delete any alerts as needed.
You can also view past push alerts from our Mobile Banking app.
From the Alert screen, click the Overview tab to view a list of current alerts. You can click Edit or Delete for each alert to make changes as needed.
Yes. The system offers the ability to take action on certain alerts when delivered to a mobile device.
Yes. To set up push notifications through our Mobile Banking app, you can simply log in, select More from the main menu, then Alerts. Turn on Push Notifications. Once enabled, you can set up alerts, see a list of scheduled alerts, view recent history and manage delivery options.
