account alerts
Enhanced Account Alerts are here!
Real-Time Account Alerts
Real-time Account Alerts from ALEC let you know the moment something important happens in your account by instantly sending a message via email, the Online Banking message center, text message, or push notifications from our Mobile Banking app.
You are now able to set up over 30 real-time alerts related to:
- Account Balances
- Transactions
- Loan Payments
- Security
- Information/Profile Changes
- And many more!
With our Account Alerts, you’ll always know what’s happening with your money, allowing you to spot and report suspicious activity in real time. Talk about a feeling of security!
Important Note
This new feature requires all current online and mobile banking users to accept updated terms and conditions upon their next login and complete the registration process for the new alert system setup.
Creating Alerts in Online Banking
- Log in to Online Banking.
- Select Settings, Security Center, and then Account and Security Alerts.
- Under Notification Settings, add the phone numbers/email addresses you would like to receive alerts to.
- Click the alert type from the available list.
- Turn on the toggle next to the account you'd like the alert to apply to.
- Choose how you would like to receive the alert, and if asked, enter the amount to watch.
- Click Add.
Creating Alerts in Mobile Banking
- Log in to the ALEC Mobile App.
- Select the Manage Alerts quick link on the Accounts page.
- Enable Push Notifications.
- Under Manage Delivery, add the phone numbers/email addresses you would like to receive alerts to.
- Select Account Alerts to choose the account and Add New Alert.
- Choose the alert type, how you would like to receive the alert, and if asked, enter the amount to watch.
- Save.
Learn more about Online Banking alerts:
Learn more about Mobile Banking alerts:
Card Alerts
Debit Cards
Custom debit card alerts include:
- Debit transaction types, locations, merchant types, and spend limits
How to set debit card alerts on desktop:
- Log in to Online Banking
- Click on the Manage Cards tab in the top navigation
- Click on Controls & Alerts in the left menu
- Click on the Alerts tab in the middle menu
- Select your alert preferences and set controls for your card's usage
How to set debit card alerts on mobile:
- Log in to Mobile Banking
- Click on the Cards tab on the bottom navigation bar
- Click on Controls & Alerts under the Manage Card section
- Click on Alerts
- Select your alert preferences and set controls for your card's usage
Credit Cards
Custom credit card alerts include:
- Credit transaction types, locations, merchant types, and spend limits
How to set credit card alerts on desktop:
- Log in to Online Banking
Click on the credit card under Loans in the Accounts widget
Click on Notification Settings in the right menu
Click on Transaction Alerts
Select your alert preferences and set controls for your card's usage
How to set credit card alerts on mobile:
- Log in to the ALEC Credit Card Valet App
Click on More in the bottom navigation bar
Click on Notification Settings
- Click on Alerts
- Select your alert preferences and set controls for your card's usage
Account Alerts FAQ
You may also download the FAQs as a PDF file.
Yes, you must be enrolled in Online Banking to receive Account Alerts.
Absolutely. We recommend that you set up Account Alerts to monitor account activity.
When you activate Account Alerts, you’ll know exactly what’s happening with your money and can watch for suspicious activity in real-time.
No. This service is offered free of charge from ALEC. However, text message and data fees may be charged by your mobile service provider to receive text alerts.
After June 17th, you can log in to Online or Business Online Banking and select Alerts from the menu. From here you will be able to set up your contact options and select the types of alerts you’d like to receive.
Yes. When setting up Account Alerts, you can select multiple ways of receiving the alerts, which can include another person’s email or phone number. These contact options can be added via the Contact Options tab.
When adding an email address from the Contact Options tab, click “Send Activation Code.” Then, simply check your email for the code and enter this into the activation box and click “Activate.”
Phone numbers do not need to be activated. Simply enter your ten-digit phone number in the phone number field under Text Message and save.
Yes. The system offers a “Do Not Disturb” option, which can be set up via the Contact Options tab. When “Do Not Disturb” is activated for a set period, alerts will be held until the “Do Not Disturb” period is deactivated or expires.
If you have alerts set up to be delivered via Secure Inbox messages, you will be able to view a list of past alerts. You can log in to Online or Business Online Banking, click Alerts, then Secure Inbox. Here you will find a list of your Secure Inbox alerts and related details. You can mark alerts as read and delete any alerts as needed.
You can also view past push alerts from our Mobile Banking app.
From the Alert screen, click the Overview tab to view a list of current alerts. You can click Edit or Delete for each alert to make changes as needed.
Yes. The system offers the ability to take action on certain alerts when delivered to a mobile device.
Yes. To set up push notifications through our Mobile Banking app, you can simply log in, select More from the main menu, then Alerts. Turn on Push Notifications. Once enabled, you can set up alerts, see a list of scheduled alerts, view recent history and manage delivery options.
