Since our inception, protecting your account security and personal privacy has been a top priority. Today, we remain as committed as ever to updating our systems with the leading technologies to help keep your financial information safe from criminals who are bent on stealing it.
We have a staff that is dedicated to monitoring the accounts of ALEC members. Our state-of-the-art fraud prevention systems have been designed to identify any suspicious activity and notify you immediately in such cases.
A host of high-level security precautions are utilized by ALEC, including:
- Individualized password
When you sign up for Online Banking, ALEC asks you to create your own username and password for access to your accounts. This information is encrypted during transmission.
You can now select your own personal username to sign on, instead of your account number. We strongly recommend you don’t use your account number as a username or password. To create a new username, sign on to Online Banking and go to Account Services.
ALEC may request a member’s account number to authenticate the member by phone or email. However, we do not request a member’s online banking password to verify their identity. If there is ever a question regarding the legitimacy of an email, you should visit alecu.org and sign on from the homepage.
- Enhanced Authentication
Providing extra protection for your online data, Enhanced Authentication helps guard against phishing scams and identity theft by recognizing your computer and usage patterns. If a questionable logon attempt is detected, the system will require additional identity verification before allowing access.
The system also displays a security phrase that you choose. The security phrase is displayed each time you log on to reassure you that you are logging on to your actual Online Banking or bill payment site. If you do not see your security phrase, you should not enter your Security Code.
- Timed log-off
ALEC’s system will automatically log you off from Online Banking after 10 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.
ALEC’s computer systems are protected 24/7 by a powerful firewall that blocks unauthorized entry. In order to gain access to authorized information, your web browser must know the proper protocol, or language — and even then, only select information is available.
From the moment account information leaves your computer to the time it enters ALEC's system, all Online Banking and Bill Pay sessions are encrypted. ALEC employs some of the strongest forms of encryption commercially available for use on the web today.
Look for a "closed lock" icon in the lower right-hand corner (Microsoft Internet Explorer) or in the right end of the address bar (Firefox 2) or in the top right corner (Safari) of your browser to determine if encryption is being used on any Web page you’re viewing. Any Web address beginning with "https://..." indicates the page you’re viewing uses encryption. The "s" stands for "secured."
- Ongoing monitoring
ALEC carefully maintains and monitors our security systems constantly to provide maximum protection for your accounts.
- Additional security measures
ALEC's layered approach to online security extends beyond a unique username and password, encryption, firewall, technology updates and ongoing monitoring. Additional security measures may be activated in response to certain activities or events. If we’re suspicious of any online behavior, we may restrict online access to accounts or prevent certain types of transactions. These measures safeguard your identity and your accounts. Further proof of identity may be required before online access is restored.
- Technology updates
To address evolving online threats, ALEC has continued to enhance our security measures to help protect your accounts.
There may be times when ALEC staff will need to ask additional questions to authenticate you as a member. We do this to protect your accounts. This is especially true when communicating over the phone or via email. ALEC has in place layered controls to ensure your account is accessed only by you.