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coronavirus update

We are committed to keeping you updated as to what we are doing to keep you and our staff safe. All of our Service Centers are fully open and we look forward to serving you.

We appreciate your unwavering support during the COVID-19 pandemic.

Below, please find a list of different ways you can use ALEC during this time for all of your financial needs.
How can I conduct my credit union business?

You can conduct all of your ALEC transactions from the comfort of your home, car, over the phone, or in-person.

You can complete your transactions in the following ways:
With these services, you'll be able to:
  • Access your account
  • Transfer funds
  • Make payments to your loan, ALEC Visa® credit card or other bills
  • Deposit a check
  • Send us a secure message
  • Open an account
  • Apply for a loan
What are the Service Center hours?

For your convenience, please see below for the Service Center hours of operation.

Gurnee Service Center
Lobby Services
Monday - Friday
Saturday
ATM Services
Full Service Drive-Thru (ITMs)
Monday - Friday
Saturday

9:00 am - 5:00 pm
9:00 am - 12:30 pm

24 hours a day, 7 days a week



8:00 am - 5:30 pm
8:00 am - 12:30 pm
Additional Service Centers - AP6, AP22, AP30, AP52, ABV1, CP1 and M1
Lobby Services
Monday - Friday
Closed Daily
ATM Services
ITM Services (M1 Service Center)
Monday - Friday

9:00 am - 5:00 pm
1:00 pm - 2:00 pm

24 hours a day, 7 days a week



8:00 am - 5:30 pm
When visiting an ALEC Service Center, we kindly ask you to adhere to CDC guidelines:
  • Face coverings. Face coverings are optional in ALEC Service Centers.
  • Social distancing. Please adhere to social distancing protocol as required by the CDC. Floor markers are present for your convenience.
  • Hand sanitizer. We have hand sanitizer available for your use when entering the Service Center.

We appreciate the continued trust you have placed in ALEC, and we look forward to seeing you!

How do I contact ALEC?

For all account-related questions, please contact us 24/7 at 800.762.9988. You can also send us a secure message in ALEC Online Banking. Or use this convenient contact form to reach us.

If your ALEC Visa® Credit card is lost or stolen, call 800.449.7728 to report it immediately. Your card will then be blocked from any future fraudulent transactions.

If your ALEC Debit card is lost or stolen, call 800.472.3272 to report it immediately. Your card will then be blocked from any future fraudulent transactions.

Access a complete list of all ALEC contact information.

What is ALEC doing to protect members and employees?

ALEC continues to take proactive steps to protect the health and safety of our members and employees.

  • We are continuing to wipe down all ATMs, drive-thru machines (ITMs) and high-touch areas on a regular basis.
  • We have social distancing floor markers at all Service Centers and in our Gurnee headquarters. Employees are also complying with social distance guidelines.
  • We have plexiglass guards in front of all teller windows at the Service Centers and in all offices.
  • All ALEC educational events have been scheduled as webinars until further notice. Please see the ALEC Educational Events page for the most updated schedule.
  • We are continuing to monitor the health of our employees and will send employees home who are feeling ill.
How do I enroll in Online Banking or download the Mobile App?

Click to register for Online Banking. Please note that you will need a PIN to complete your Online Banking enrollment. For any questions or assistance, please call us 24/7 at 800.762.9988.

Please click below to download the ALEC Mobile App.

Google Play Store
Apple Store icon

Please note that you will need ALEC Online Banking to use the ALEC Mobile App. The Mobile App is also required for the Mobile Deposit service.

How do I avoid Coronavirus financial scams?

Please be aware of fraudulent Coronavirus scams that wish to steal your sensitive and personal account information. Watch out for odd telephone caller IDs, emails, texts or websites that look like real companies and ask for critical information such as SSN, account numbers, login username and password information, credit or debit card numbers and PIN numbers. Click the link for additional information on how to avoid Coronavirus financial scams.

Are my ALEC accounts insured?

Rest assured, ALEC has been and continues to be a strong financial institution and your funds are secure. All ALEC accounts are insured up to $250,000 each by American Share Insurance (ASI). This means that American Share insures each and every account of an individual member up to $250,000 no matter how many accounts you hold. Go to American Share Insurance (ASI) for more information.