How to Report Identity Theft.
If you’ve become a victim of a phishing scam or identity theft, here are vital steps you should take immediately.
If you’ve given out your credit, debit card information:
- Report the incident to the card issuer immediately.
- Cancel your account and open a new one.
- Review billing statements carefully after the incident.
- If the statements show unauthorized charges, contact your financial institution immediately.
If you’ve given out your bank account information:
- Report the theft to the financial institution as quickly as possible.
- Cancel your account and have a new one opened.
If you’ve downloaded a virus or Trojan Horse:
Viruses or a Trojan Horse (unobtrusive malware that is inside your computer that contain malicious code) often install "key logger" programs that capture every keystroke on your computer, then forward the information you typed to cyber criminals (such as Social Security Numbers, account and credit card numbers, usernames and passwords, plus other valuable personal data).
If this occurs, you likely may not be aware. To minimize this risk, you should:
- Install and/or update anti-virus and personal firewall software.
- Update all virus definitions and run a full scan.
- Have a professional clean your computer completely and update all of your passwords.
Other security precautions if you suspect your personal information is in the wrong hands:
- Check all other accounts you have that could have been fraudulently accessed —including eBay, PayPal, your email ISP, online bank accounts, and other e-commerce accounts you’ve visited.
- Document the names and phone numbers of everyone you speak with regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.