Below please find a list of different ways you can use ALEC during this time for all of your financial needs.

  Can I conduct my credit union business?

Yes. You can still conduct all of your ALEC transactions from the comfort of your home, car, over the phone or in-person. ALEC will continue to maintain operations with all service capabilities, including the ability to deposit funds, withdraw cash, apply for a loan or credit card, open a new account and more.


Interactive Teller Machine video still

You can complete your transactions in the following ways:

  • ALEC Service Centers (see next section for updated hours)
  • Full-service drive-thru teller services (ITMs) at Gurnee headquarters
  • ALEC Online Banking
  • ALEC Mobile App
  • Mobile Deposit
  • ALEC surcharge-free ATMs
  • 24/7 Contact Center

With these services, you'll be able to:
  • Access your account
  • Transfer funds
  • Make payments to your loan, ALEC Visa credit card or other bills
  • Deposit a check
  • Send us a secure message
  • Open an account
  • Apply for a loan

  Can I use the Service Centers?

Yes. All ALEC Service Centers are open for member use. For your convenience, please see below for the Service Center hours of operation. We will continue to monitor the situation and will communicate with you regarding any further changes.

Gurnee Service Center

Lobby Services
     Monday - Friday                                                                                                          9:00 am - 5:00 pm
     Saturday                                                                                                                        9:00 am - 12:30 pm

ATM Services                                                                                                                24 hours a day, 7 days a week
Full Service Drive-Thru (ITMs)
     Monday - Friday                                                                                                          8:00 am - 5:30 pm
     Saturday                                                                                                                        8:00 am - 12:30 pm

Additional Service Centers - AP6, AP22, AP30, AP52, ABV1, CP1 and M1

Lobby Services
     Monday - Friday                                                                                                          9:00 am - 5:00 pm
     Closed Daily                                                                                                                  1:00 pm - 2:00 pm

ATM Services                                                                                                                    24 hours a day, 7 days a week
ITM Services (M1 Service Center)
     Monday - Friday                                                                                                          8:00 am - 5:30 pm

When visiting an ALEC Service Center, we kindly ask you to adhere to CDC guidelines:
  • Face coverings. When in an ALEC Service Center, please adhere to CDC recommendations in regards to face coverings. Fully vaccinated people can resume activities without wearing a mask or physically distancing.
  • Social distancing. Please adhere to social distancing protocol as required by the CDC. Floor markers are present for your convenience.
  • Please avoid large groups when in the Service Center. If you notice members occupying all floor markers, you may need to wait outside to maintain a safe distance.
  • Hand sanitizer. We have hand sanitizer available for your use when entering the Service Center.
We appreciate the continued trust you have placed in ALEC and we look forward to seeing you!

   How do I contact ALEC?

For all account-related questions, please contact us 24/7 at 800.762.9988. You can also send us a secure message in ALEC Online Banking. Or use this convenient contact form to reach us.

If your ALEC Visa Credit card is lost or stolen, call 800.449.7728 to report it immediately. Your card will then be blocked from any future fraudulent transactions.

If your ALEC Debit card is lost or stolen, call 800.472.3272 to report it immediately. Your card will then be blocked from any future fraudulent transactions.

Access a complete list of all ALEC contact information.

   What is ALEC doing to protect members and employees?

 ALEC continues to take proactive steps to protect the health and safety of our members and employees.

  • ALEC is following the Centers for Disease Control (CDC) guidelines.
  • Employees that are working in ALEC offices are complying with social distancing guidelines as defined by the Centers for Disease Control.
  • Employees will wear face coverings for the health and safety of our members.
  • When visiting the Service Centers, we have hand sanitizer available for your use.
  • We are continuing to wipe down all ATMs, drive-thru machines (ITMs) and high-touch areas on a regular basis.
  • We have social distancing floor markers at all Service Centers and in our Gurnee headquarters.
  • We have plexiglass guards in front of all teller windows at the Service Centers and in all offices.
  • We suggest wearing gloves or using hand sanitizer every time you use an ALEC ATM or ITM. For more information, please visit the Centers for Disease Control website.
  • All ALEC educational events have been scheduled as webinars until further notice. Please see the ALEC Educational Events page for the most updated schedule.
  • We have suspended all business travel for our employees until March 31st. This suspension is to protect the safety of not only our employees, but our members.
  • We are diligently monitoring the health of our employees and will send employees home who are feeling ill.

   How do I enroll in Online Banking or download the Mobile App?

Click to register for Online Banking. Please note that you will need a PIN to complete your Online Banking enrollment. For any questions or assistance, please call us
24/7 at 800.762.9988.

Please click below to download the ALEC Mobile App.

Google Store Icon      Apple Store Icon

Please note that you will need ALEC Online Banking to use the ALEC Mobile App. The Mobile App is also required for the Mobile Deposit service.

   How do I avoid Coronavirus financial scams?

Please be aware of fraudulent Coronavirus scams that wish to steal your sensitive and personal account information. Watch out for odd telephone caller IDs, emails, texts or websites that look like real companies and ask for critical information such as SSN, account numbers, login username and password information, credit or debit card numbers and PIN numbers. Click the link for additional information on how to avoid Coronavirus financial scams.

   Are my ALEC accounts insured?

Rest assured, ALEC has been and continues to be a strong financial institution and your funds are secure. All ALEC accounts are insured up to $250,000 each by American Share Insurance (ASI). This means that American Share insures each and every account of an individual member up to $250,000 no matter how many accounts you hold. In addition, as a result of the passage of the CARES Act, all non-interest bearing transaction accounts are fully insured without limits through at least December 31, 2020. Go to American Share Insurance (ASI) for more information.

* ALEC Investment Advisors financial professionals are registered representatives of CUNA Brokerage Services, Inc. Representatives are registered, securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor, D/B/A ALEC Investment Advisors, which is not an affiliate of the credit union. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CUNA Brokerage Services, Inc. is a registered broker/dealer in all fifty States of the United States of America.
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