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What
is an E-Statement?
Are
E-Statements safe?
Why
would I want an E-Statement?
How
do I enroll for E-Statements?
Do I
have to be a registered Virtual Branch User to enroll
for E-Statements?
Can
I sign up for E-Statements if I am the joint owner on an
account?
I
know my password and can log into Virtual Branch but I
still can not see the E-Statements site.
How
will I know when my E-Statement is ready?
After signing up, how long will it take to receive my
first E-Statement?
If I
do not receive an email notification, does this mean my
most recent statement is not
available?
What if I change my
email address?
Can I print my
E-Statement?
How long is
an E-Statement available online?
Can
I save my E-Statement?
What
is Adobe Reader and why do I need it?
How
can I get Adobe Reader?
Will
I be able to get information that came with my paper
statement, like the promotional inserts and quarterly
newsletter?
How
do I look at old statements?
Who
should I contact if I can't access my E-Statement?
What
if there is a problem with my account?
What
if I change my mind and want to go back to paper
statements?
What is an E-Statement?
An E-Statement is an electronic version of your paper
statement via our secure website. The statement looks
just like the one you receive in the mail but instead of
paper, your statement will be available inside Virtual
Branch to review and print.
Are E-Statements safe?
Absolutely! In fact, your E-Statement may even be safer
than a paper copy because there is less chance of it
being stolen or lost in the mail! E-Statements will
never be emailed to you. Instead, they require your
secure Virtual Branch login.
Why would I want an E-Statement?
When you sign up for E-Statements, you’ll enjoy safety,
timeliness and convenience.
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E-Statements are more secure than paper
statements, because you reduce the risks that your
statements are lost or stolen in the mail.
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You’ll receive your statement faster – with no
more waiting for the mail to arrive. |
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You’ll eliminate the storage hassles of
traditional paper statements. You can choose to
print your statement or just save a copy on your PC.
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How do I enroll for E-Statements?
To
enroll for E-Statements log into Virtual Branch and
follow the three steps below:
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Click on ‘NEW
E-Statements’ from the left menu.
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Select the member number for which you want
E-Statements.
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You will be prompted to enter an
email address where you would like your email notice to be delivered. Please note: It is recommended
that you use a personal email address and not a work
email.
If you have multiple accounts within Virtual Branch, you
will enroll for each individually. Just select each
account from the drop down box when prompted.
The E-Statements Service requires a new window to open
to display the enrollment application and to access your
statements. To continue with enrollment, your browser
window must ALLOW pop-ups. If you have your pop-up
blocker enabled, you must add
https://www.netit.financial-net.com/alec/ to
your pop-up blocker's list of allowed sites.
Do I have to be a registered Virtual Branch User to
enroll for E-Statements?
Yes, for your security E-Statements
are located inside
Virtual Branch. Click
here to enroll for Virtual Branch.
Can I sign up for E-Statements if I am the joint owner
on an account?
Yes. If you are a joint owner on an account and can
view the statement in Virtual Branch you can sign up for
E-Statements for that account. Please note: If both
account owners are registered Virtual Branch users,
both Virtual Branch owners can access the E-Statement.
However, only one owner will be notified via email when
the E-Statement is ready.
I know my password and can login to Virtual Branch but
I still can not see the E-Statements site.
Make sure your pop-up Blocker is turned off
for the E-Statements site or add
https://www.netit.financial-net.com/alec/
to your list of allowed sites.
How will I know when my E-Statement is ready?
Once signed up, you will receive an e-mail notifying you
when your statement is ready. Simply click on the link
in the email and it will take you to our Virtual Branch.
To ensure receipt of your e-mail notice, make sure
you keep your e-mail address current within E-Statements
as well as the email address in Virtual Branch. Your
email address can be easily updated in the “Profile”
section of E-Statements.
After signing up, how long will it take to receive my
first E-Statement?
If you signed up for E-Statements at least two days
before the end of the month, you will receive your first
statement on the first of the month; otherwise you will
have to wait for the following month. Note: Members who
receive quarterly statements will see their first
statement at quarter-end.
If I do not receive an e-mail notification, does this mean my most
recent statement is not available?
No. If you do not receive an e-mail notification, it may
be because:
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Your e-mail address has changed. You can update your
e-mail address quickly and easily by
going into the
E-Statements site and changing it under the profile
section. |
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You
enrolled after the cutoff date. In order to
receive your E-Statement for the following month,
you must enroll for the service at least two days before the
end of the month. |
|
Email was blocked, add estatements@alecmail.org to
your allowed senders to keep it from going into
your spam
or junk folder. |
What if I change my
email address?
In order to continue receiving the email notice that
your latest E-Statement is available, you need to notify
us of your email address change. This can be done
through the Profile section inside the E-Statements
Service. Please note: Changing your email address
inside Virtual Branch will only change your email for
Virtual Branch, not for E-Statements. Make sure you
change it inside E-Statements as well.
Can I print my E-Statement?
Yes. You can also save a PDF version
of it right to your computer!
How long is an E-Statement available online?
Your E-Statement will be available online for six
months.
Can I save my E-Statement?
Yes. To save a copy of your electronic statement,
click on the ‘Printable Version’ button while viewing
your E-Statement. When your document is loaded, you can
choose "File" then "Save As" and specify where you want
the document saved on your computer or disk. Please
Note: You will need Adobe Reader to print and save your
E-Statement to your computer.
What is Adobe Reader and why do I need it?
Adobe® Acrobat® ReaderTM is free software
used for viewing and printing of electronic forms. You
will need this software installed on your computer if
you want to print your statement or if you want to save
it to you computer.
How can I get Adobe Reader?
You can
Download Acrobat
Reader for free.
Will I be able to get
information that came with my paper statement, like
the promotional inserts and quarterly newsletter?
Yes. You can still receive the credit union news you're
used to getting such as the promotional inserts. All you
have to do is click on the links at the bottom of your
statements to view current promotional inserts and
disclosures.
How do I look
at old statements?
To review a previous statement click on the
view link
located under the Statements page inside E-Statements.
You will have access
to up to a
6-months history of your most current ALEC member
statements, beginning with the first month of enrollment
growing to six during your first six-month tenure. For
members receiving only quarter-end statements, the
maximum statements you will see is a total of 2 months,
as you do not have statement history for 4 of the 6
month periods.
Who should I
contact if I can't access my E-Statement?
If you cannot access your E-Statement or you forgot your
Virtual Branch password, you can contact our
Member Service Department by email through Virtual
Branch or by
calling 800-762-9988 Monday - Friday between
9:00 AM to
5:00 PM CST.
What if there is a problem with my account?
Our Member Service Representatives are available to
answer any of your questions.
What if I change my
mind and want to go back to paper statements?
If you wish to go back to paper statements all you have
to do is click on the Profile Tab inside E-Statements.
Then, under the User Information page, click on the
‘Initiate De-enrollment’ link.
Before processing your de-enrollment, the system will
prompt you to be sure you want to de-enroll.
Immediately upon de-enrollment, you will no longer have
access to the system. However, if you should change your
mind, a Member Service Representative may reactivate
your E-Statement account and you may regain your online
access.
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